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Privacy Policy

Introduction

 

Yspira Digital Limited (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains what personal data we collect, how we use, share, and protect it when you interact with our Services, including our websites, games, mobile applications, social features, customer support, and other related functionalities (collectively, the “Services”).

 

This Policy applies globally and includes additional information for users in the European Economic Area (EEA), the United Kingdom (UK), California, and other regions with relevant data protection laws.

 

 

Information We Collect

 

We collect personal information through the following means:

 

 

1. Information You Provide

 

  • Account details: Username, third-party login IDs (e.g., Google, Apple, Facebook)

  • Profile settings: Display name, avatar, preferences

  • Support interactions: Feedback, support requests, bug or abuse reports

 

 

2. Information Collected Automatically

 

  • Device data: IP address, device model, OS version, device identifiers

  • Usage data: Session duration, in-game behavior, interface interactions

  • Crash data: Logs and error reports for troubleshooting

  • Advertising identifiers: Ad ID, click/impression data (where applicable)

  • Location data: Approximate location used for support, localization, or compliance

 

 

3. Information from Third Parties

 

  • Social platforms: When you sign in through third-party logins

  • Analytics/ads partners: Data from platforms like Appsflyer or Adjust to measure engagement and optimize experience

 

 

How We Use Your Information

 

Your personal data may be used to:

 

  • Operate and customize the Services

  • Improve gameplay, stability, and content

  • Analyze behavior to detect fraud or abuse

  • Fulfill legal and regulatory requirements

 

 

Legal Basis for Processing (EEA/UK)

 

For users in the EEA/UK, we process personal data on the following bases:

 

  • Contract: To provide access and service functionality

  • Legitimate interest: For performance monitoring, fraud prevention, and improvement

  • Consent: For optional services like personalized ads

  • Legal obligation: Responding to lawful data access or inquiries

 

 

Information Sharing

 

We may share information with:

 

  • Service providers: Such as cloud hosts, analytics tools, crash reporting, or support tools

  • Ad partners: Only with your consent, to serve personalized ads

  • Platform operators: Including App Store, Google Play, or other marketplaces

  • Regulatory bodies: When legally required

 

We do not sell your personal data.

 

 

International Data Transfers

 

Your personal information may be transferred to and stored in countries outside your place of residence, including Hong Kong. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

 

 

Data Retention

 

We retain personal data as long as necessary to:

 

  • Operate our Services

  • Comply with applicable laws

  • Prevent fraud and resolve disputes

 

Accounts that remain inactive for over three (3) years may be deleted or anonymized, unless otherwise required by law.

 

 

Your Rights

 

Depending on your location and applicable law, you may have the right to:

 

  • Access your personal data

  • Correct or update inaccurate information

  • Request data deletion (“right to be forgotten”)

  • Object to or restrict certain processing

 

To exercise your rights, contact us at: feedback@yspiradigital.com

 

 

Children’s Privacy

 

Our Services are not directed to children under 13 (or under 16 in the EEA). We do not knowingly collect personal data from such users without verified parental consent. If we learn of such collection, we will delete the data.

 

 

Data Security

 

We use reasonable technical and organizational safeguards, including:

 

  • Encryption (in transit and at rest)

  • Secure hosting infrastructure

  • Access controls and employee training

 

Despite our efforts, no system is 100% secure. You use the Services at your own risk.

 

 

Analytics and Advertising

 

We may partner with third-party services to:

 

  • Analyze app performance and usage

  • Display relevant ads (only where consented)

 

You may opt out of personalized ads via device settings or through applicable consent management tools.

 

 

Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of significant changes via in-app messages, banners, or email. Continued use of the Services means you accept the updated terms.

 

 

Contact Us

 

If you have questions or wish to exercise your rights, contact:

 

feedback@yspiradigital.com

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